Conversational Designer Amazon Connect AI ML

We are seeking a Conversational Designer to join a contact center transformation initiative, partnering with a GenAI/Agentic AI lead and a Connect CX Specialist to own the Conversational Design & Customer Experience Mapping workstream across voice and digital channels on Amazon Connect. Responsibilities Own CX mapping for voice and digital channels on Amazon ConnectTranslate high-level business requirements into detailed design artifacts, including dialogue flows, prompt scripts, error/retry st…