Senior Key Account Manager

<p></p> <h2><span style="color: rgb(35, 111, 161);">Why Verifone</span></h2> <p>For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.</p> <p>Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.</p> <p>Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. Currently,&nbsp;we do allow a hybrid work schedule but we regularly revisit our attendance policy.</p> <p></p> <h2><span style="color: rgb(35, 111, 161);">What's Exciting About The Role</span></h2> <p><span style="color: rgb(35, 111, 161);"></span></p> <div>To ensure the long-term stability and growth of strategically important international customer relationships, we are hiring a <strong>Senior Key Account Manager</strong>. Reporting to and working closely with the current Global Account Manager, you will support the operational and strategic management of key accounts, ensuring continuity of customer relationships while developing the expertise required to assume full account responsibility over time.</div> <div>&nbsp;</div> <div>This role sits within our <span class="NormalTextRun SCXW103058534 BCX8">DACH sales organization led by our Head of DACH, which </span><span class="NormalTextRun SCXW103058534 BCX8">is responsible for</span><span class="NormalTextRun SCXW103058534 BCX8"> our SMB, Enterprise, Partner, and eCommerce/</span><span class="NormalTextRun SpellingErrorV2Themed SCXW103058534 BCX8">mCommerce</span><span class="NormalTextRun SCXW103058534 BCX8"> segments across Germany, Austria, and Switzerland.</span></div> <p><strong>Key Responsibilities:</strong></p> <ul> <li><span data-contrast="auto">Full backup coverage and involvement in the Key Account Manager's day-to-day business</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Building in-depth accounts knowledge (contractual status, contacts, commercial history, open topics) to ensure a seamless handover</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Maintaining the customer relationships with key contacts at the international companies on an operational and tactical level</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Coordinating internal interfaces (Product, Compliance, legal, Onboarding, Helpdesk, IT) to ensure smooth service delivery</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Contributing to forecasting, pipeline maintenance in Salesforce, and account reporting</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Preparing for and participating in business reviews and escalation calls</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Supporting contract negotiations and commercial proposals in coordination with the Global Account Manager</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><strong></strong></p> <h2><span style="color: rgb(35, 111, 161);">Skills and Experience We Desire</span></h2> <p><strong></strong></p> <p><span data-ccp-props="{}"></span></p> <div> <ul> <li>Fluency in both German and English, with the ability to communicate effectively in both languages</li> <li>Extensive experience within the payments industry, with strong expertise in payment gateways, acquiring services, and payment terminal solutions.</li> <li>Proven track record in Key Account Management or Relationship Management, ideally within the payments, financial services, or retail sectors.</li> <li>Experience managing complex international customer organizations, including global and multi-market enterprise accounts.</li> <li>Proficiency in Salesforce and/or comparable CRM platforms, with a disciplined approach to account and pipeline management.</li> <li>Excellent communication, stakeholder management, and negotiation skills, with the ability to engage and influenc