Head of Inbound Operations Centre

As the successful candidate, you will take ownership of the entire inbound operation, transforming it from a fragmented support function into a deliberate, data-driven business channel. You will lead the design, implementation, optimisation and governance of a multi-channel inbound environment, ensuring consistent service delivery, workforce planning, quality management and performance measurement across the operation. What You'll Be Responsible For: Operational Leadership: Establish and lead a…