Full-time
Contact Centre Service Advisor - Newcastle
Sky
- Organization
- Sky
- Work mode
- On-site
- City
- Gilesgate, Durham
- Country
- United Kingdom
- Job type
- Full-time
- Category
- Customer Support
- Posted
- 1 week ago
Contact Centre Service Advisor – Newcastle We’re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints. This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You’ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opport…